Our Funeral Service

In the event of bereavement, we care for you and your loved ones. Providing services timed to Your needs.

Commonly Asked Questions

  • How to contact us?

    For pre-need contracts and consultations, please call the consultation hotline at 0800-018-999. For mortuary services, please contact our 24-hour funeral service hotline.

  • What should be noted when a loved one is leaving?

    it is recommended to prepare a set of lightweight home clothes, socks, and disposable underwear for your loved one. Other documents can be handled with the assistance of our funeral director.

  • How to arrange a funeral?

    We will customize the funeral ceremony process based on the wishes of the deceased, family consensus, and different religious beliefs. Please feel free to call us.

24hr Funeral Service 0800-099-098

Standard funeral Operation Procedures

  • 01. Hospice Care

    Our priority is to ensure our clients are well looked after by providing timely consultations and services with empathy and professionalism.

    What is included

    • 24hrs customer support throughout the year for all funeral-related needs.
    • Support pre and post-funeral, including the provision of funeral supplies.
    • Guidance on post-funeral paperwork and procedures.
    • Provision of the memorial service process in detail, plus client rights with Lungyen.
    • Disclosure of company-side preparation details to ensure transparency.
  • 02. Retrieving the Deceased

    Memorial services are generally held at private halls while the deceased is kept at a funeral home. We take into consideration client end-of-life requests, such as preserving their last breath using an oxygen mask until they’re laid to rest.

    What is included

    • A 24hrs free consultation line with any of our Service Centers throughout Taiwan.
    • A dedicated funeral director to assist with all funeral related matters.
    • Arrangement of a vehicle and driver to transport the deceased to the funeral home.
    • Process and paperwork assistance at the funeral home.
    • Provision of a portable mortuary refrigerator if burial is scheduled for a later date.
    • Filing of death certificates and completing relevant procedures on behalf of the client.
  • * Upgrade Option: The Cleansing Service

    Body cleansing services can be provided to purify the deceased in body and spirit, akin to the tradition of bathing the Buddha. Our morticians use Japanese cleansing techniques, while guiding family members that are present during the ritual.

    • The cleansing procedure can be adjusted per the client’s needs
    • Cosmetology services are provided so that the deceased may part with dignity.
  • 03. Memorial Hall Arrangements

    Our teams ensure all logistics are taken care of leading up to the memorial service so that our clients may focus on what is important - saying goodbye to their loved one.

    What is included

    • A designated memorial celebrant to lead the ceremony and prayer.
    • A private prayer hall for the family during the mourning period, accessible during mornings and evenings.
    • Guidance for the bereaved family during the funeral ceremony.
  • 04. Preparing the Deceased

    When the deceased is placed in the casket, bad luck is neutralized for family members with opposing Chinese zodiacs. Therefore, we encourage all family members to bid farewell to their loved one as this is their last opportunity to see the deceased before the burial.

    What is included

    • Guidance for the bereaved family during the placement of the body in the casket.
    • Ritual body cleansing and dressing of the deceased.
    • A full suite of funeral professionals present throughout the process.
    • A dedicated funeral director to oversee the entire process.
  • 05. Funeral Planning

    When the deceased is placed in the casket, bad luck is neutralized for family members with opposing Chinese zodiacs. Therefore, we encourage all family members to bid farewell to their loved one as this is their last opportunity to see the deceased before the burial.

    What is included

    • Guidance for the bereaved family during the placement of the body in the casket.
    • Ritual body cleansing and dressing of the deceased.
    • A full suite of funeral professionals present throughout the process.
    • A dedicated funeral director to oversee the entire process.
  • 06. Funeral Coordination

    The family will be informed of all proceedings leading up to the funeral, cremation, and inurnment as planned and agreed.

    What is included

    • Provision of decorations, lighting, hymns, eulogies, floral tributes and other funeral supplies. The funeral director will oversee the venue setup as instructed by the family prior to the agreed date and time.
    • Assistance with settling all relevant fees payable to the government, to be invoiced at the last stage of the process.
    • The funeral director will be available 24hrs a day to answer the family’s inquiries.
  • 07. Funeral

    We oversee all planning and logistics to give families the ability to mourn in peace.

    What is included

    • Assistance with all formalities and logistics of transporting the deceased.
    • Guidance for the bereaved family throughout the ceremony, such as how to perform ceremonial chants and rituals.
    • Funeral hymns played by a band of five musicians while the celebrant officiates the ceremony.
    • Two funeral professionals will assist the celebrant in ensuring the ceremony is carried out smoothly.
  • 08. Transporting the Deceased

    Funeral hymns will be sung or played throughout the ceremony in honor of the deceased, to guide their last journey in joining the ancestors.

    What is included

    • The funeral director will oversee all pre and post-ceremony arrangements. The family will retrieve personal items of the deceased brought to the ceremony.
    • Guidance on ceremonial chants and rituals.
    • Funeral hymns played by a band of five musicians while the celebrant officiates the ceremony.
    • Four bearers will move the casket unto a western-styled hearse, to be transported to the cremation site.
    • The funeral director will guide the cortege towards the cremation site.
  • 09. Cremation

    Our team of funeral professionals will handle the remnants of the deceased with utmost care and respect, in preparation for the final farewell.

    What is included

    • A dedicated funeral director will accompany the family to the cremation site, handle all logistics, and provide comfort as the deceased enters the cremator.
    • Guidance for the bereaved family on ceremonial prayers prior to cremation.
    • Guidance for the bereaved family on removing their funeral robes.
    • Guidance for the bereaved family on initiating the collection of bones and ashes of the deceased.
    • Other funeral professionals will then complete the process and seal the urn per the family’s requests.
  • 10. Ceremonial Rituals

    This step of the process focuses on celebrating the life of the deceased, turning sorrow into peace, as they join their ancestors.

    What is included

    • Guidance for the bereaved family on removing their funeral robes.
    • The eldest grandchild will lead the procession, followed by the rest of the family, when transporting the deceased to their final resting place.
  • 11. Inurnment

    After performing the cremation ceremony, the deceased will be enshrined and placed in their designated columbarium niche.

    What is included
    Columbarium

    • The urn of the deceased will be transported via a limousine to their final restingplace.

    Inurnment

    • The funeral director will assist the family with planning the inurnment ceremony and preparing offerings.
    • Guidance for the bereaved family during the inurnment ceremony, such as the ceremonial chant.
  • 12.

    We provide continuous support to the bereaved family post-funeral as well as prayer services for the deceased on religious festivals throughout the year.

    What is included

    • The funeral director will walk the family through expenses incurred and invoice accordingly.
    • A client satisfaction survey to be completed by the bereaved family.
    • Address any negative feedback by performing an internal audit and presenting the results to the bereaved family.
    • A reminder will be sent on the 100th day for follow-up procedures.
    • An incense burner and free prayer consultation services will be provided for 3 years.

Pre-plan Funeral Contract

At Lungyen, funeral contracts are customized to client specific needs.

We take care of every detail in order to give families the ability to mourn in peace.

Plan Ahead